At Astericove, we are committed to delivering your orders in a timely and efficient manner. This Logistics Policy outlines the terms and conditions for shipping all products, including T-Shirts & Tops, Skirts, and Pants & Trousers.
Shipping Method
We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed through our online store. Please note that there is no free shipping option; a flat shipping fee will be applied to every order.
Shipping Fees
Shipping costs are calculated based on the total weight and destination of your order. The exact fee will be displayed at checkout before you complete your purchase. All fees are non-refundable unless the order is canceled due to our error.
Processing Time
Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.
Delivery Time
Delivery times vary depending on your location. Standard Shipping typically takes 5–10 business days for domestic orders and 10–20 business days for international orders. Please note that these are estimates and not guaranteed; delays may occur due to customs, weather, or other unforeseen circumstances.
Order Tracking
Once your order is shipped, we will provide a tracking number via email. You can use this number to monitor the status of your delivery through the carrier’s website. For any tracking inquiries, please contact us at support@astericove.com.
Shipping Address
Please ensure that your shipping address is accurate and complete at the time of purchase. Astericove is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If you need to update your address after placing an order, please email us immediately at support@astericove.com. We will do our best to accommodate changes before the order is shipped.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us within 7 days of the expected delivery date at support@astericove.com. We will investigate the issue and, if verified, offer a replacement or refund. Astericove is not liable for items lost or damaged after delivery confirmation.
International Shipping
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. Astericove has no control over these charges and cannot predict their amount. Please check with your local customs office for more information.
Contact Us
If you have any questions about our Logistics Policy, please reach out to us at support@astericove.com. We are here to help!